Front Desk Coordinator Winston Salem

The Receptionist or Front Desk Coordinator role is a key component of the team at Developmental Therapy Associates in Winston Salem, NC. We're in search of an individual with excellent communication abilities who takes pleasure in collaborative work. The right person for this job is someone who finds joy in their work and maintains a friendly demeanor. Accurately forecasting schedules and commitments is essential, and it's your responsibility to ensure all tasks are managed efficiently. It's crucial to maintain outstanding public relations, whether interacting face-to-face, over the phone, or through correspondence.

Front Desk Coordinator Winston Salem

Job Details:

  • Job Title: Front Desk Coordinator
  • Reports To: Administrative Director
  • Schedule: 9:00 am – 6:00 pm
  • Salary: 30000 – 40000 USD Per Year
  • Job Status: Full Time
  • Post Date: December 29, 2023
  • Valid Through: 2024-04-29
  • Job Code: FDFTWs

Job Benefits

  • medical
  • dental
  • health
  • vision
  • paid vacation

Educational Experience

high school

Job Location:

720-62 Coliseum Plaza Ct
Winston-Salem, NC, 27106

Work Requirements

  • At least two years of training or experience in customer service and office work.
  • Computer Proficiency (PC)
  • Strong verbal and written communication skills
  • Ability to work independently
  • Medical Office 1 year (Preferred)
  • Medical Receptionist: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)
  • Medical receptionist: 1 year (Preferred)

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group. One full-time position in Winston Salem office.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

  • Maintaining seamless and effective communication channels, both within and outside the company.
  • Preserving strong relationships with all sources of referrals, whether they are new or existing.
  • Administering the scheduling of patient appointments for optimal efficiency and productivity.
  • Guaranteeing adherence to scheduled appointments by patients.
  • This involves rearranging appointments to the same week if necessary.
  • Implementing DTA’s policies on missed appointments and cancellations with a 24-hour notice.
  • Ensuring quick transition of referrals into evaluations.
  • Monitoring and managing referral records.
  • Handling insurance approvals and follow-up authorizations.
  • Verifying that all services are accompanied by complete billing details prior to service delivery.
  • Executing prompt and full collections at the front desk on the service day.
  • Supporting marketing and public relations tasks as required, which may include: Website updates, Social media engagements, etc.
  • Upkeeping the reception area, ensuring it remains tidy and uncluttered.
  • Organizing a clean and orderly waiting space.
  • Confirming the waiting area is well-maintained, with chairs arranged properly, etc.

Quotas

  • 88% or better arrival rate
  • 5+ initial evaluations per week
  • Five 5-star reviews each month from clients

Application Form